Q: PaymentI sent money via bKash but it's not showing in my TKBT balance — how long should I wait?

Normally, when you deposit to TKBT via bKash or Nagad, Within 1–5 minutes It is credited to your balance. Bank transfers take a little longer — typically 15–30 minutes, and up to 2 hours during peak hours or on bank holidays. What to do if a deposit fails or is delayed: Start by checking your bKash/Nagad app transaction history to see whether the money was deducted. Check the "Deposit History" section in TKBT to see whether the transaction shows as "Processing" or "Failed". Note down your transaction ID or reference number — you'll need it if you contact support. If it still hasn't reflected after 30 minutes, contact Live Chat with your transaction ID. If money has been deducted but hasn't appeared in your balance, TKBT resolves the issue within 24 hours. This rarely happens when you deposit with the correct payment number and amount.

Question 1

AccountI've forgotten my password — how do I log in to my TKBT account?

Accepted Answer

Resetting a forgotten password on TKBT is quick and easy. First, On the login page Go to the login page and click the "Forgot Password?" link. In the window that appears, enter your registered email address or mobile number (e.g. 01XXXXXXXXX).

If you provide an email address: A password reset link will be sent within 5 minutes. The link is typically valid for 15 minutes — if it expires, simply request a new one. Also check your spam folder just in case.

If you provide a mobile number: A 6-digit OTP will be sent to your phone. Use it to set your new password.

When creating a new password, keep this in mind: a strong password has at least 8 characters, one uppercase letter, one number, and one special character (e.g., @, #). If you run into any issues, reach out to TKBT via Live Chat — support is available 24/7.

Question 2

AccountHow do I change the TKBT site language from Bengali to another language?

Accepted Answer

TKBT supports multiple languages — in addition to Bengali, English and Hindi are also available. There are two ways to change the language:

1. Without logging in: Look for the globe icon or the "Bengali" dropdown menu at the top right of the website. Select your preferred language from there — no page reload needed, the change takes effect instantly.

2. While logged in: Profile icon → Settings → "Language & Region" section → Select your preferred language → Save. This setting is saved to your account and will remain the same the next time you log in.

On mobile browsers, you can usually find the language option by tapping the hamburger menu icon in the navigation. Bengali is set as the default for Bangladeshi users. If you have any trouble, With local support Let us know.

Question 3

PaymentI sent money via bKash but it's not showing in my TKBT balance — how long should I wait?

Accepted Answer

Normally, when you deposit to TKBT via bKash or Nagad, Within 1–5 minutes It is credited to your balance. Bank transfers take a little longer — typically 15–30 minutes, and up to 2 hours during peak hours or on bank holidays.

What to do if a deposit fails or is delayed:

Start by checking your bKash/Nagad app transaction history to see whether the money was deducted.
Check the "Deposit History" section in TKBT to see whether the transaction shows as "Processing" or "Failed".
Note down your transaction ID or reference number — you'll need it if you contact support.
If it still hasn't reflected after 30 minutes, contact Live Chat with your transaction ID.

If money has been deducted but hasn't appeared in your balance, TKBT resolves the issue within 24 hours. This rarely happens when you deposit with the correct payment number and amount.

Question 4

AccountCan two members of the same family open separate TKBT accounts?

Accepted Answer

Per TKBT's policy Each person is allowed only one account. — this is strictly enforced. However, if two members of the same household are genuinely different individuals, they may each open a separate account using different phone numbers, email addresses, and ID documents. Strictly Prohibited: Two accounts under the same person's name — even with different email addresses — are not permitted. Opening multiple accounts to take advantage of bonuses. Opening an account using someone else's name. TKBT uses advanced technology to verify devices, IP addresses, and personal information. If detected, both accounts may be permanently closed and balances forfeited. If you're unsure, please check with us before opening an account — Support Ask us.

Question 5

BettingI want to place my first bet on a cricket match at TKBT — where do I go and how do I do it?

Accepted Answer

Cricket betting on TKBT is straightforward. After logging in, find "Cricket" option. You'll see a list of all upcoming and live cricket matches.

Step-by-step guide to placing a bet:

Select a match: Click on the match you want to bet on — this will open the match details page.
Choose a market: Match Winner, Total Runs, number of wickets, toss — a variety of options are available.
Check the Odds: Each outcome displays odds (e.g. 1.95, 2.40). Higher odds mean a higher potential payout.
Add to bet slip: Click on your preferred odds and the bet slip will appear on the right.
Enter the amount: You can start with as little as ৳10. Your potential winnings will be calculated and displayed instantly.
Confirm your bet: Click the "Place Bet" button — the amount will be deducted from your balance.

You can bet on live matches — odds change in real time, so make your decisions quickly.

Question 6

ProfileI want to change the mobile number on my TKBT account — where do I do that?

Accepted Answer

To update your mobile number or personal information on TKBT, log in and go to Profile → Settings → Personal Information Go to the section.

Steps to change your mobile number:

Click the "Edit Mobile Number" button.
Please verify your identity with your current password to proceed.
Enter your new mobile number — a bKash or Nagad number is preferred.
An OTP will be sent to your new number — use it to confirm the change.

Important Note: Your name and date of birth cannot be changed after KYC verification — this is for security reasons. If an incorrect name was entered, contact support and submit your ID document for correction. The same OTP verification process applies to email changes as well.

Question 7

BonusI received a TKBT bonus but can't withdraw it — how does the wagering requirement actually work?

Accepted Answer

It confuses a lot of people, but it's straightforward once you understand it. Wagering (also called turnover or rollover) means you must place a certain amount in bets using your bonus funds before they can be withdrawn as cash.

Example: Say you deposit ৳1,000 and receive a 100% bonus of another ৳1,000. If the wagering requirement is 10x, you'll need to place ৳1,000 × 10 = ৳10,000 in bets using your bonus. These bets must be placed in specific markets — not all games qualify.

How to track your progress:

Log in to your account → go to the "Bonus" section.
A progress bar next to your active bonus shows how much wagering has been completed.
Once the conditions are met, the bonus will automatically be credited to your cash balance.

Please note: Each bonus has its own terms and conditions and a limited validity period (typically 7–30 days). For details, in the Terms & Conditions You will receive it.

TKBT FAQ — All your questions answered here

Why TKBT is the first choice for Bangladeshis

Why TKBT's FAQ Page Matters — and How to Get the Most Out of It

Can't find your answer in the FAQ? Talk to us.

Don't have an account yet? Sign up for free today!