TKBT Privacy Policy — How Safe Is Your Data With Us

TKBT (tkbt.games) provides online betting and gaming services to users in Bangladesh. In doing so, we naturally collect certain information from you. TKBT has always believed that your data belongs to you — we are simply its custodians.

In this Privacy Policy, TKBT explains: what data is collected, how it is used, who it is shared with, and what you can do with your own data. This policy applies to all TKBT services — including the website, mobile app, and support channels.

In providing its services, TKBT collects three categories of data — information you provide directly, information collected automatically, and information received from third parties.

What You Provide Directly

• At registration: Full name, email address, phone number, date of birth, and password.
• During KYC Verification: National ID number, copy of passport or driving licence, and proof of address.
• For payments: bKash/Nagad number, bank account details (for Bank Transfer). TKBT does not store full card numbers.
• Support Contact Hours: Your message and details of your complaint.

Automatically Collected Data

• IP address and device information (browser, operating system, screen size)
• Pages visited, time spent on each page, and buttons clicked
• Betting history & transaction data
• Login time and location data

TKBT uses your information only for specific, legitimate purposes — never beyond what it was collected for.

• Account management: Your information is needed to create, secure, and manage your account.
• Payment Processing: Payment information is required to process deposits and withdrawals.
• Fraud Prevention: Data is analysed to detect and prevent multiple accounts, money laundering, and bonus abuse.
• Service Improvement: Data is analysed to understand which features are most used and where issues may arise.
• Legal Obligations: Certain data must be retained to meet regulatory compliance requirements.
• Personalized Experience: Game recommendations and offers tailored to your preferences.
• Customer support: Your account history is reviewed to resolve issues and answer queries.

TKBT is extremely careful about sharing your information. Below is the complete list of parties we share data with — your information is never shared with anyone outside of this.

• Payment Providers: Only the information necessary to process a transaction is shared with bKash, Nagad, and partner banks.
• Game Providers: Limited data shared with game providers such as Evolution Gaming and Pragmatic Play for game operation purposes.
• Security Verification Services: KYC and fraud detection service providers receive specific data as required.
• Law enforcement: Disclosure of information is mandatory when required by a valid court order or regulatory authority.

TKBT uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience — such as keeping you logged in and remembering your language preference.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of the site.

TKBT does not retain data longer than necessary. Our retention policy is outlined below:

• Account details: Retained for as long as your account is active. After closure, kept for up to 5 years as required by law.
• Transaction history: Retained for up to 7 years in accordance with financial regulatory requirements.
• KYC documents: For up to 5 years from the date of verification.
• Cookies & Session Data: Typically deleted within 30 days.
• Support message: 2 years from the date the complaint is resolved.

TKBT believes you have every right over your own data. Contact Support to exercise any of the rights listed below.

TKBT provides services exclusively to users aged 18 and over. The collection or processing of data belonging to minors is strictly prohibited.

• Age is verified at the point of registration.
• If there is any doubt, TKBT verifies age through KYC.
• If an underage user's account is detected, it is immediately suspended and all associated data is permanently deleted.
• Accounts are investigated for potential underage use upon request from a parent or guardian.

TKBT uses advanced technology to keep your data secure. The key security layers are outlined below:

• Transport Layer Security (TLS/SSL): All communications are encrypted — no data is exposed between your browser and our servers.
• Data encryption at rest: Sensitive data stored on our servers is also kept encrypted.
• Two-Factor Authentication (2FA): You can enable 2FA on your account for an extra layer of security.
• Automatic Session Timeout: You will be automatically logged out after a period of inactivity.
• Suspicious activity detection: You will be notified immediately if any unusual login activity or transactions are detected on your account.
• Regular Penetration Testing: Independent security experts conduct regular audits of TKBT's systems.

For any questions about this Privacy Policy, requests regarding your personal data, or to report a data breach, please get in touch with TKBT.

• Email: [email protected]
• Live Chat: Via the chat button at the bottom right of the TKBT website
• Support Page: Local Support Category

TKBT will respond to data-related requests within 30 days. For more complex cases, additional time may be needed — you will be notified if that is the case.